Please reach us at haitimissionlightoflife@gmail.com if you cannot find an answer to your question.

​When can I schedule my pick-up?

​When you are contacted by the towing/vendor company, you will most likely be given a time period to choose from for your pick-up window. These windows are based on your needs as a donor and what fits the realities of the traffic and volume in the geographic area of the vehicle.

How long is the entire process from the vehicle pick-up to when the nonprofit receives its funds?

The entire sale process can take approximately four to 12 weeks. The net cash proceeds from your generous vehicle donation are sent to our nonprofit within five business days upon the receipt of the sale proceeds from the auction or direct buy vendors.

​Can you pick up vehicles in all 50 states?

​Yes! We can provide convenient pick-up and towing for vehicle donations just about anywhere in all 50 states. We provide vehicle donation processing in the contiguous 48 states as well as the District of Columbia, without limitation. In Alaska, we service the Fairbanks and Anchorage areas with a 50-mile service radius. In Hawaii, we service the island of Oahu and the island of Hawaii. If you are donating outside of the state or if you have questions about donating, get started via our secure online vehicle donation form or call us seven days a week during regular hours of operation. We would be happy to help you.

Vehicle donations considered accessible for safe towing are typically parked in the front driveway, in front of the home or apartment building, or on the street and without any other vehicles or other items blocking the intended donation. The tow operators typically cannot access areas that do not have a direct path to the vehicle backyards and back alleyways, nor underground structures or other. Usually, all four tires should be inflated as well. We strive to consider every vehicle donation, so if you’re not sure whether or not your vehicle is accessible for safe towing, please let us know and we will do our best to support you.Vehicle donations considered accessible for safe towing are typically parked in the front driveway, in front of the home or apartment building, or on the street and without any other vehicles or other items blocking the intended donation. The tow operators typically cannot access areas that do not have a direct path to the vehicle backyards and back alleyways, nor underground structures or other. Usually, all four tires should be inflated as well. We strive to consider every vehicle donation, so if you’re not sure whether or not your vehicle is accessible for safe towing, please let us know and we will do our best to support you.